A diagnostic methodology for the brands inside Decamarx, built on what we keep seeing across every client we work with.
We work with brands across DTC, Amazon, lifecycle, retention, and creative.
The brands vary in size, category, and stage of growth, but the operational problems we find on day one are nearly always the same. The longer we operate at scale across the agency, the easier it becomes to spot them in week one rather than month six.
Whether the brand is doing $5M or $50M, DTC-led or Amazon-led, growing fast or stuck. The same three things tend to be quietly broken when we get under the hood.
Three phases, run in order. We don't move to the next one until the previous one is done.
Most brands can recite their LTV. Few can tell you new-customer CAC by channel, by creative concept, by week. That's the gap we open first.
Without a clean view of acquisition, every downstream decision becomes a guess. So we re-instrument before we touch the spend.
Once we know we can bring customers in, we ask the harder question. Are they worth bringing in? Discounts, returns, true CAC, contribution per order, all pulled apart until the shape of the real P&L is visible.
If acquisition is instrumented and the unit economics work, retention is what turns the brand into a business. By this point the diagnosis is complete. We know what's broken and we know what to do about it.
Lifecycle systems get rebuilt against cohort behaviour, not against arbitrary email cadences. Repeat rate stops being a number on a dashboard and starts being something we can actually move.
With a diagnosis in hand, recovery becomes operational. Paid, lifecycle, Amazon, and creative all work off the same plan, against the same contribution targets.
Twenty-four months of total sales for Barker Beds. The line darkens at June 2025 when 2pt picked up the engagement. Decline reverses, and the brand holds growth above prior trend through Q1 2026.
The end state is a leaner internal team running the brand at steady state. We hand over what we built, then stay close for the next inflection.
Same methodology either way. The choice is whether the relationship sits on a fixed retainer or shares the upside.
Run consistently across the brands we already work with, and the ones we'll grow into.